Where in the world do you ship?
Great question! We ship to every State in the U.S. including Puerto Rico.
Side note: Some items may be restricted during the summer months for those that live in a distant location from Boise, ID such as Faribanks, AK or similar as some of our delicious products are not packaged to make such a journey although we hope to have a solution soon!
What are your shipping rates and do you offer free shipping?
Breads and doughs ship Monday–Wednesday. All other orders are shipped Monday–Friday.
Anything within the continental U.S. is $8. Average ship time to West Coast is 2 days, Midwest is 4 days, East Coast is 6 days.
Did I hear you say you wanted free shipping? You got it! All orders over $50 (before tax) and cracker packs will receive free shipping.
Do you deliver?
You bet! We adore our local Idahoans! We are out and about every Tuesday delivering goodies around the Treasure Valley (Boise, Meridian, Nampa, Caldwell, Star, Emmet, Eagle)! Delivery is free for every order $20+ (pre tax/post discount).
Can I track my order?
Can't wait for those goodies to arrive? We get it! When the order is shipped you will get an automatic email with your tracking number. If you can't find the email, login to your account here.
I'm in Canada, how do I order?
Canadian, eh? You can find us on Amazon eh. Sound good eh? Great!
Why are packs more expensive?
We are currently testing our product pricing to determine what you, our favorite tribe member (shhhh don’t tell the others), want more–lower prices or free shipping. Simply put, packs include free shipping, while individual items require a minimum order amount ($50+) to receive free shipping.
How do I review or update my subscription order?
My items arrived warm. Are they still safe to eat?
Absolutely, but I’m glad you asked! Our products contain no food safety concerns if left unrefrigerated even if they were left in the heat. We DO want you to refrigerate as soon as possible to get the longest shelf-life available to enjoy all the deliciousness!
Are you certified Gluten-Free?
All of our products are naturally gluten free due to the ingredients we use HOWEVER, only our Phat CRACKers are made in a certified gluten free facility.
Do you use blanched almond flour?
Yup, sure do!
How do I store my goodies?
Breads: Upon receipt, store in the refrigerator or freezer. Breads will remain fresh for approximately 3 weeks in refrigeration and 6 months if frozen.
Doughs: While our edible cookie dough can be kept outside of refrigeration with absolutely no food safety risks, we recommend you store them in the refrigerator or freezer upon receipt for the longest freshness and best flavor.
Customer Service Hours
We know the internet never sleeps, but we do! We are a small team located in Boise, ID and our office hours are 8AM–5PM MT M–F. We try our best to answer all emails, messages, and phone calls within 24 hours. If you happen to catch us over the weekend, we will respond bright and early the following business day.